Contact Us

Email is the fastest way to reach us. We read every message and usually reply within two business days (Korea time).

General & game support ✉ support@thejoyplus.com

Help with a game

If something isn't working, these details help us find the problem quickly:

• The game's name and where you play it (App Store, Google Play, Amazon, Facebook, Toss or the web)
• Your device model and OS version (for example, iPhone 16 / iOS 26 or Galaxy S24 / Android 16)
• The user ID shown in the game's settings, if there is one
• What happened, and a screenshot or short screen recording if you can

Purchases and refunds

Purchases made in the App Store or Google Play are processed by Apple or Google, and refunds are requested through them. If you paid for an item but did not receive it in the game, email us with the store's receipt or order number and we will sort it out.

Privacy and data deletion

For questions about your personal information, or to ask us to delete your data, email admin@thejoyplus.com. You can read how we handle data in our Privacy Policy, and the deletion steps on the data deletion page.

Business and partnerships

We are happy to talk about publishing, platform partnerships, advertising and licensing. Write to support@thejoyplus.com with a short description of your proposal. Want to know more about us first? See About the studio.

Company information